Healeex Support Center

• Read the User Manual.
• Check that the device, transducer, electrode, cable, charger, and connector are clean, dry, and undamaged.
• Charge the device if needed.
• Use only original Healeex accessories.
• Make sure the skin area is clean, dry, and suitable for application.
• Connect the electrode and keep it in full contact with the skin during use.

Do not use Healeex if the device, glass transducer, cable, charger, connector, or any accessory appears damaged. Stop use and contact support or your authorized service provider.

• You are pregnant.
• You have an implanted electronic medical device, such as a pacemaker, defibrillator, or neurostimulator.
• You have a serious neurological condition, such as epilepsy.
• You have serious heart disease.
• You intend to apply the device directly over the eyes, especially the open eye or cornea.
• You intend to apply the device directly over the thyroid area.
• You intend to apply the device over known blood clots or clot-affected vessels.
• You intend to apply the device over the genital area.
• You intend to apply the device inside body cavities, including oral, anal, or vaginal cavities.

• You have or suspect any medical condition.
• You have recently had surgery.
• You have a fresh injury in the intended area of application.
• You have implanted metal devices, such as joint replacements, plates, pins, or an intrauterine device.
• You have inflammation, infection, or open/infected wounds in the intended application area.
• You have been diagnosed with or suspect malignant changes in the intended application area.
• You are unsure whether Healeex is suitable for you.

The handheld device that houses the electronics, controls, and transducer.

The grounding element that completes the energy flow during use. It may be the handheld electrode or the optional self-adhering pad with connection cable.

The external charger used to recharge the internal battery.

The active part of the device that comes into contact with or close to the skin.

The connection point for either the charger or electrode cable.

Shows charging status.

Turns the device ON or OFF and adjusts intensity.

Indicates OFF and intensity levels 1, 2, and 3.

Shows that the device is powered on. A green light indicates normal operation. A red light may indicate low battery or that the device requires attention.

1. Turn the Power Regulator to position 0.
2. Make sure the device and accessories are clean, dry, and undamaged.
3. Make sure the skin is clean and dry.
4. Connect the electrode to the device.
5. Hold the handheld electrode or place the self-adhering pad on a suitable area of the body.

1. Place the transducer on or near the selected area, depending on the chosen mode.
2. Turn the Power Regulator to position 1.
3. Start at Level 1.
4. Increase intensity only gradually and only if the sensation remains comfortable.
5. Keep the electrode in full contact with the skin throughout the session.
6. Move slowly and gently.

1. Turn the Power Regulator back to position 0.
2. Remove the transducer from the skin.
3. Remove or disconnect the electrode.
4. Clean and sanitize the transducer.
5. Allow the device to cool if needed.
6. Store the device and accessories safely in the protective case.

• Holding the handheld electrode in your hand.
• Placing the self-adhering pad on another suitable area of the body.
• Adjusting the electrode position for comfort, symmetry, or practical handling.

• Always keep the electrode in full contact with clean, dry skin.
• Do not apply oils, gels, or creams to the electrode site.
• Do not pull, twist, stretch, or strain the electrode cable.
• Do not reposition the electrode while the transducer is active on the skin.
• If repositioning is needed, first lift the transducer from the skin or turn the device OFF.

PLASMA Mode is used with very light contact or a small air gap over clean, dry skin. Users may notice a subtle glow, soft tingling, light warmth, or gentle buzzing sensation.

How to use PLASMA Mode

• Use only on clean, dry skin.
• Use very light contact or a small air gap.
• Do not press firmly.
• Move gently and slowly.
• Keep the electrode connected and in contact with the skin.
• Avoid the eyes and thyroid area.
• Use short application times.
• Stop or reduce intensity if discomfort occurs.

Do not use before or during PLASMA Mode

• Oils, creams, gels, serums, or conductive products.
• Synthetic materials over the skin.

A thin, clean, dry cotton gauze may be used in specific cases as described in the User Manual. Do not use synthetic materials.

DEEP Mode is used with the transducer placed flat against clean, dry skin. It is applied using slow, gliding, massage-like movements.

How to use DEEP Mode

• Place the transducer flat against clean, dry skin.
• Use slow, gliding, massage-like movements.
• Use light to moderate pressure.
• Keep the electrode connected and in contact with the skin.
• Stay within a pleasant comfort range.
• Reduce intensity if the sensation becomes too strong.
• Stop use if discomfort, irritation, or unusual sensation occurs.

Neutral massage oil may be used only in DEEP Mode, and only when appropriate. Oils, creams, or gels should not be used before or during PLASMA Mode.

Begin at Level 1 and use short sessions. Increase only gradually.

Move the transducer slowly during use. If pausing, stay within the recommended time for the selected mode.

In PLASMA Mode, use minimal pressure or a small air gap. In DEEP Mode, use light to moderate pressure.

Never disconnect or reposition the electrode while the transducer is active on the skin. First lift the transducer or turn the device OFF.

Mild warmth, tingling, or vibration may occur. Sharp, strong, painful, or unpleasant sensations mean you should reduce intensity, change technique, or stop.

For delicate areas, use lower intensity, shorter time, and gentle technique.

1. Turn the device OFF.
2. Disconnect the electrode.
3. Wipe the transducer and electrode with a soft, dry cloth or a lightly dampened cloth.
4. A mild alcohol-based disinfectant may be used if appropriate.
5. Dry all parts before storing.
6. Allow the device to cool if needed.
7. Store the device and accessories in the protective case.

• Do not submerge the device or accessories in water.
• Do not rinse the device under running water.
• Do not use abrasive cleaners.
• Do not use aggressive chemicals.
• Do not store the device in direct sunlight, heat, moisture, or freezing conditions.
• Do not leave the device within reach of children or pets.

1. Turn the device OFF.
2. Connect the charger to the device.
3. Connect the charger to the wall outlet.
4. The charging indicator turns ON while charging.
5. The charging indicator turns OFF when the battery is fully charged.
6. Disconnect the charger after charging.

• Do not use the device while charging.
• Do not leave the device charging unattended.
• Do not charge near water, heat, fire, or flammable materials.
• Do not charge on soft or wet surfaces.
• Do not expose the device to extreme temperatures.
• Do not open the device.
• Do not attempt to remove or replace the battery.

Warranty summary

Healeex is covered by a limited warranty for 2 years from the original date of purchase. This warranty applies to the main device unit when used as intended.

What is covered

The warranty covers manufacturer defects in materials or workmanship under normal intended use. If a defect is confirmed, Synergotron may, at its discretion, repair or replace the product.

What is not covered

• Damage caused by misuse.
• Drops or impact damage.
• Water exposure.
• Attempted disassembly.
• Unauthorized repair.
• Use of incompatible chargers or accessories.
• Normal wear and tear.
• Cosmetic scratches or surface damage.
• Consumable components such as cables, electrodes, pads, and carrying cases, unless a defect is reported upon initial delivery.

How to request warranty or service support

Please prepare the following information before contacting support:

• Full name
• Email address
• Country
• Serial number
• Date of purchase
• Proof of purchase
• Place of purchase
• Short description of the issue
• Photo or video of the issue, if relevant

• Serial number, purchase date, and place of purchase
• Description of the issue
• Photo or video, if relevant

support@healeex.com